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Parts being considered for return must be in “like new” re-sellable or returnable (to manufacturer) condition. They must include all original packaging. Stocking parts (non-special order) that meet these criteria can be returned for full credit up to 30 days after purchase.
After 30 days it is up to Southwest Products discretion whether to accept return. No electrical items will be accepted for return. For special order items, the manufacturers have additional unique qualifiers that need to be considered in addition to those above and all returns are subject to manufacturer’s final inspection.
Once we receive your item, we will inspect it and if your return is approved, we will initiate a refund to your credit card (or original method of payment). You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you have an issue with your purchase we will replace the item with an equivalent or, at Southwest Products discretion, refund you. Any warranty, written or implied, is limited to the manufacturer’s limited warranty.
Please contact a Parts Specialist at a Southwest Products location for further details and to answer any questions.