Warranty
Southwest Products offers a Limited Warranty for Generator and Pump packages designed and assembled by our company. The terms and limitations of the warranty can be found by downloading the document below:
Download Warranty Policy (PDF)
Warranty Registration
We strongly recommend you register your generator or pump package using the form below within 30 days of purchase. If you have any questions or concerns, please contact our product support team 1-877-737-5243.
Component Warranties
Individual component manufacturers warranties may extend beyond the Southwest Products’ warranty and will be handled thru their networks. See the applicable manufacturer’s documentation for detailed warranty coverages.
Engine Manufacturer Warranty Links
- Perkins – https://www.perkins.com/en_GB/aftermarket/warranty.html
- Volvo Penta – http://www.volvopenta.com/industrialpowergeneration/en-en/parts-service/service/warranty.html
- Isuzu Industrial Engines – http://www.isuzuengines.com/#!/service
- Hatz – http://www.hatz-diesel.com/en/gc/
Generator End Manufacturer Warranty Links
- Mecc Alte – http://www.meccalte.com/downloads/standard_conditions_of_sales.pdf
- Stamford – http://stamford-avk.com/customer-support/warranty-information
- Marathon – https://www.marathongenerators.com/generators/docs/manuals/GPN411.pdf
Controller Manufacturer Links
- Dynagen – https://dynagen.com/
- ComAp – https://www.comap-control.com/
We are proud to provide customer support throughout the entire process to ensure that all products delivered meet customer expectations. Our team is very responsive to every request and will usually follow up on all support requests within one business day. You can count on us to provide:
- After-sales support and analysis
- Product operation, service, and repair issues
- Practical training
- Support for OEM-installed products and options
- Preventative maintenance
- Warranty claim assistance
- Information on non-invasive warranty repair
Contact us today if you have any questions or need assistance 1-877-737-5243.