The Novel Coronavirus (COVID-19) is having an immense impact in our communities.
Our primary concern is for the safety of our team members and customers.
Currently, we are operating as normal except for in-person training (tentatively suspended until 2021).
We continue to monitor the situation at all of our locations and will provide updates as necessary.

Warranty

Southwest Products offers a Limited Warranty for Generator and Pump packages designed and assembled by our company. The terms and limitations of the warranty can be found by downloading the document below:

Download Warranty Policy (PDF)

Warranty Registration

We strongly recommend you register your generator or pump package using the form below within 30 days of purchase. If you have any questions or concerns, please contact our product support team 1-877-737-5243.

Register Warranty Online

Component Warranties

Individual component manufacturers warranties may extend beyond the Southwest Products’ warranty and will be handled thru their networks. See the applicable manufacturer’s documentation for detailed warranty coverages.

Engine Manufacturer Warranty Links

Generator End Manufacturer Warranty Links

Controller Manufacturer Links

We are proud to provide customer support throughout the entire process to ensure that all products delivered meet customer expectations. Our team is very responsive to every request and will usually follow up on all support requests within one business day. You can count on us to provide:

  • After-sales support and analysis
  • Product operation, service, and repair issues
  • Practical training
  • Support for OEM-installed products and options
  • Preventative maintenance
  • Warranty claim assistance
  • Information on non-invasive warranty repair

Contact us today if you have any questions or need assistance 1-877-737-5243.

Quality Products That Work As Hard As You Do